
Click a question to view the answer.
What time is the site available?
I am unable to access follettbooks.com. What should I do?
Is the follettbooks.com site different depending on whether or not you log in?
Who can register on the Faculty page?
How do I obtain a user name, and password and account number?
I forgot my user name and/or password. How do I retrieve them?
User name
Password
Click the Forgot My Password link under the Login box on the Home screen. Enter the required information and click Submit.
I forgot my account number. How do I retrieve my account number?
May I have more than one user name and password for the store?
What if my address information is incorrect on the website?
I am trying to order books but am unable to continue, can you help?
How long are orders in Order History?
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Order Type… |
Viewable Up to… |
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Orders |
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Orders |
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or Cancelled |
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May I add an order to a pack and hold date? May I establish a new date?
Can I change the Ship-to address? Bill-to address?
Enter the new ship to/bill to address.
Click Confirm.
Click Confirm again.
Once a web order has been confirmed, what is the commitment to shipping the order?